Warranty and Returns Policy
Return window
New, unopened products may be returned within 30 days of purchase for a refund or exchange.
Condition of returned goods
- Products must be unopened, unused and in original packaging.
- All original accessories, documentation and packaging must be included.
- Customized or modified products are not returnable.
Return process
- Contact End Loadshedding first. All returns require a Return Material Authorization (RMA).
- The customer is responsible for return shipping unless the item is defective.
- Refunds can take up to 30 working days after inspection and approval.
- Incomplete returns may qualify for exchange only, not a refund.
Standard warranty coverage
Products manufactured and sold by End Loadshedding are warranted to be in good working order according to standard specifications upon delivery.
- Warranty period: 15 months from date of manufacture, or 12 months from date of commissioning / first use.
- Coverage includes the battery box (excluding the battery), controller, solar panel and LED light sources.
- Corrective action begins within 14 business days of written notice.
- If defective hardware cannot be repaired or replaced within 90 days, a pro-rata refund may be provided.
Costs and exclusions
- If a reported defect is not covered, investigation costs may be charged.
- If no defect is found, troubleshooting costs are R2,500 per incident or light.
- If a defective unit is not returned within 30 days, the replacement unit may be charged in full.
- Extended warranties of 2, 4, 6 or 12 years may be purchased during the standard warranty period.
Warranty exclusions
- Failure to follow installation, operation or maintenance instructions.
- Repairs, alterations or modifications by unauthorized parties.
- Improper installation, poor ventilation or non-compliant use.
- Power surges, lightning, floods, fire, transport damage, misuse, negligence, vandalism or other external causes.
- Normal wear and tear, cosmetic damage, consumable components and temporary power loss.
- Labour, installation, removal, transport, special tools and unusual site conditions.
Important distinction
- Standard returns cover change-of-mind and ordering mistakes, provided the product remains new and unopened.
- Warranty claims cover defective or malfunctioning products, including products already installed or in use.
This policy is effective from 02/08/25 and supersedes previous warranty terms.
Contact for returns or warranty claims: support@endloadshedding.shop | +27 21 300 1729 | Quantum Park, 4 Quantum Road, Somerset West, Cape Town, Western Cape, 7139, South Africa.